Market Force offers a full array of customer experience measurement services to meet your needs. Results are displayed in our KnowledgeForce platform, giving our clients an integrated view of customer experience data for a region or even by location. In addition, we support third-party measurements so that you can include services you are already using.

Mystery Shopping

Customer Surveys

Employee Surveys

Contact Center

In-Store Audits

Eyes:On Mobile App

KnowledgeForce Platform

Predictive Analytics

Social Media Ratings & Reviews

Social Media Monitoring

Market Research Services

Strategic Advisory Services

Focus Groups

Success Playbook

According to Gartner®, 89% of companies surveyed plan to compete primarily on the basis of customer experience. So the question is not “if” but “how.”

Market Force answers the “how” by measuring the customer experience with tools including mystery shopping, customer satisfaction surveys, employee engagement surveys, social media analysis, and contact center interactions, to name a few.

All of the data is brought together and analyzed so that a multi-location business knows exactly what actions will give them the highest ROI. However, not all locations are equal in delivering an exceptional customer experience. Different improvements are required at different locations. That’s why Market Force analyzes what actions give the highest ROI at each location.

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