Press Releases

  • Market Force finds America’s top grocer has changed in the wake of COVID pandemic.

    17 June 2020 — Our newly released Grocery Competitive Study found Trader Joe's have supplanted Wegman’s to earn the 2020 top ranking, making it America’s favorite overall!

  • New Market Force Study Reveals America’s Favorite Casual Dining Restaurants

    4 March 2020 — Our newly released CasualDining Competitive Study found First Watch Restaurants ranked top in the Breakfast category and earned the highest scores across all categories, making it America’s favorite overall!

  • America’s Favorite Quick-Service Restaurants Revealed in Latest Market Force Information Study

    6 August 2019 — A new, large-scale consumer study conducted by Market Force reveals America’s favorite QSR chains in seven popular food categories: burgers, sandwiches, Mexican, pizza, chicken, coffee and bakery, and frozen dessert and smoothie. The study found In-N-Out is still America’s favorite burger chain, while Jersey Mike’s ranked tops for sandwiches, Chipotle for Mexican food, Blaze for pizza, Chick-fil-A for chicken, Krispy Kreme for coffee and bakery, and Culver’s...

  • Market Force Information Moves to New Offices to Accommodate Business Growth

    30 July 2019 — Market Force has signed a new lease for its headquarters, located at 6625 The Corners Parkway Road, that nearly doubles its existing office space, from about 15,600 square feet to more than 22,300 square feet. The dual-use space will provide Market Force employees with a state-of-the-art workplace, and also serve as the 国际真人游戏app下载home to Market Force’s US-based customer recovery contact center service, which has tripled in capacity over the last six months.

  • New Market Force Study Reveals America’s Favorite Casual Dining Restaurants

    23 January 2019 — The casual dining sector appears to be rebounding, with higher customer satisfaction levels in nearly every category, and innovative chains putting serious heat on larger brands, according to a new restaurant industry study by Market Force. The annual study of more than 6,700 consumers also reveals America’s favorite casual dining restaurants in seven categories, including general menu, pizza, breakfast, steakhouse, Italian and seafood.

  • Market Force Information Adds Focus Group Capability To Give Brands an Even Deeper Understanding of Their Customers

    9 January 2018 — Market Force is extending its suite of customer experience management offerings with the addition of both in-person and online focus groups. These services will enable Market Force’s clients to obtain qualitative insights about their customers and prospects, such as their attitudes, what motivates them, what they value most and what they expect from a brand. Market Force’s clients will benefit from the ability to uncover the emotional elements of the customer experience, and to...

  • USAA and Navy Federal Are Consumers’ Favorite Places to Bank, New Market Force Study Finds

    20 November 2018 — Consumer sentiment for retail banking appears to be improving over last year, and Navy Federal Credit Union and USAA Federal Savings Bank are America’s favorite financial institutions, according to a new study by Market Force. More than 7,400 banking customers were polled for the study, which also provides insights into banking trends and technology adoption.

  • Market Force Information Adds Buffalo Wild Wings to Client Base

    17 October 2018 — Market Force announces a new partnership with Buffalo Wild Wings. Market Force will provide 24/7 guest recovery support for the brand’s more than 1,250 locations across the country, ensuring a guest's issue is resolved promptly. Feedback data collected from the contact center and social media interactions will be made available through the KnowledgeForce platform, providing Buffalo Wild Wings’ stakeholders with the insights they need to identify customer service gaps down...

  • Alamo Drafthouse Is Consumers’ Favorite Movie Theater, According to New Market Force Information Study

    20 September 2018 —Despite the growing popularity of Netflix and other streaming services, consumers are still frequenting movie theaters, particularly ones that offer an elevated and memorable experience for moviegoers. In a new large-scale study, Market Force found that more than 52% of consumers go to a movie theater at least once a month, and that Alamo Drafthouse Cinema is their favorite theater chain. Nearly 13,000 people participated in the study, which uncovered movie-watching...

  • Back Yard Burgers and Market Force Information Mark Five Years in Partnership

    30 August 2018 — In 2013, Back Yard Burgers enlisted Market Force to improve the overall guest experience, delight guests and increase same-store sales. For five years, Market Force has been conducting guest experience surveys for the fast-casual brand’s 51 locations in 11 states. The data collected from the surveys is made available in Market Force’s KnowledgeForce® analytics platform, empowering the Back Yard Burgers leadership team and franchise partners to better...


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